All orders will be processed within 1 to 2 business days pending payment approval. A business day is Monday through Friday, with the exception of United States legal holidays. Most orders will be shipped out within 1 business day after processing. For all orders being delivered domestically, the following shipping policies will apply:
- All orders will be assessed shipping costs corresponding to the weight and destination of the order, excluding items that are explicitly advertised to ship free of charge. We welcome you to visit the “FREE Shipping” page to view all the items that qualify for FREE shipping.
- Orders may be shipped with the following carriers at the discretion of Nutrition Pioneers: USPS, UPS, FedEx, or DHL. We may arrange other forms of shipment for bulk orders.
- In most cases, we will not request or require a signature upon delivery of orders. Delivery without a signature is at the sole discretion of the driver delivering your package. This includes any special instructions you may have asked us to include on your shipping label.
- If you request that your package be rerouted after it has left our warehouse, or if your package is returned to us from an incorrect address due to customer error, we may assess an additional fee to have your package delivered to the correct address.
Orders placed with express shipping will be processed within 1 to 2 business days pending payment approval. Our express shipping option does not guarantee that your order will ship the same day. Domestic orders may be shipped express using the following shipping methods: USPS Express Mail, FedEx 2nd Day, UPS 2nd Day, and DHL 2nd Day.
Nutrition Pioneers will ship internationally to most countries, except where it is legally prohibited. For more information, please visit our “International Shipping” page.
If there is an issue with your order due to error an error originated by Nutrition Pioneers, we will then cover for the return shipping cost as well as giving you a full refund. Customers are responsible for the return shipping under all other circumstances. Please visit our “Return/Refund Policy” page for more information regarding returns.
“Buyers being responsible for applicable custom fees imposed by their government.”